Delete Your Account
This English version is provided for convenience. If it differs from the Korean original, the Korean version prevails: Korean original (한국어 원문).
1. Delete in the app
In the game, open Settings › Account › Delete Account and confirm to submit the request. Your account is deleted 7 days after the request; signing in again with the same account within that time cancels the request.
2. Request without the app
If you have removed the app or cannot get into it, send an "Account deletion request" to gionisoft@gmail.com. To verify that the account is yours, please include one of the following:
- Your game UID (the number shown in Settings › Account)
- The sign-in method you linked and the email of that account (Google, Apple, NAVER, LINE or Somnia account)
Once verified, we process it the same way as a request made in the app and let you know the result by email.
3. What is deleted
Your account, sign-in links, profile (nickname), heroes, currencies, items, progress, village, nest, friends, Lantern Circle membership, settings and push notification tokens. Any remaining paid currency (Dream Shards) is also lost and cannot be restored.
4. What is kept (deleted after a set period)
| Record | Kept for | Why |
|---|---|---|
| Purchase records (store transaction ID, product, amount, refunds) | 5 years | Korean e-commerce law. Stored unlinked from the account |
| Summon records and currency change records | 5 years | Handling disputes over purchases and gacha items. Stored unlinked from the account |
| Support requests and replies | 3 years | Korean e-commerce law (handling consumer complaints and disputes) |
| Gameplay records and access logs | 1 year from when they were recorded | Preventing abuse; the Korean Protection of Communications Secrets Act |
| Chat messages | 30 days (180 days if reported) | Handling reports. The author is shown as "Departed Traveler" |
| Backups | 35 days | Disaster recovery |
For details, see How long we keep it in the Privacy Policy.