Payments and Refunds
This English version is provided for convenience. If it differs from the Korean original, the Korean version prevails: Korean original (한국어 원문).
1. Paid and free currency
Dream Shards received through a store purchase are paid; Dream Shards received as a first-purchase bonus, reward or gift are free. Your wallet records the two separately, and free Dream Shards are spent first.
2. Cancelling a purchase
- You can cancel a purchase within 7 days of payment if you have not used the paid Dream Shards you received. Any first-purchase bonus is taken back as well.
- Refunds for store purchases are requested from each store: for the App Store, at reportaproblem.apple.com; for Google Play, in the Play Store app › Payments & subscriptions › Budget & history. Support in the game can also help you.
- The following products deliver their contents or start being used as soon as you pay, so cancellation is limited for the parts already received or used (Article 17(2) of the Korean Act on Consumer Protection in Electronic Commerce): the Lantern Pact after a daily share has been received, the Season Pass after a paid reward has been received, Growth Packs after an item has been used, the Growth Fund after a tier reward has been received, and paid Dream Shards after any of them have been used. Products subject to this limit are marked in the confirmation shown before payment.
- If a store issues a refund, the currency, items and rewards received through that payment are taken back. If they have already been used and cannot be taken back, your use of the game may be restricted after a review by our team.
3. Products with a set period (no automatic renewal)
- Lantern Pact: 300 paid Dream Shards immediately on payment, plus 90 free Dream Shards each day you log in for 30 days. It is not charged again automatically. Buying it again adds 30 days to the remaining period. Shares for days you do not log in are lost.
- Season Pass paid track: valid until the end of that season (28 days). The next season must be purchased again. No automatic payment.
- Growth Packs, the Growth Fund and the Season Pass can each be purchased only once per account (per season).
4. Purchases by minors
If a person under 19 made a payment without the consent of their legal guardian (such as a parent), the person or their legal guardian can cancel it (Article 5 of the Korean Civil Act). Please let us know through Support in the game or at the email address below. You can also block purchases with the store's parental controls and purchase approval features.
5. If you paid but did not receive your items
If the payment is complete but delivery confirmation is delayed, the items are delivered automatically the next time you open the app. If you still have not received them, please contact Support in the game with your payment receipt (order number).
6. Contact
In the game: Settings › Support, or gionisoft@gmail.com